Nigeria has 161m GSM consumers, says NCC

10m consumers complain of unsolicited calls, messages

The Nigerians Communications Commission (NCC) on Thursday said that GSM consumers continue to get unsolicited calls and messages from operators because of the failure of many consumers to lodge their complaints.

The commission added that out of the 161 million telecoms consumers only 10 million people lodge their complaints at NCC’s complaints centre.

Executive Commissioner (Stakeholders Management), NCC Sunday Dare said this in Ogbomosho, Oyo state at the 10th edition of Consumer Outreach Programme (COP).

He added that: “NCC has created too many spaces. There is a gap between NCC providing the information for the consumers and the consumers actually using that information. For example we gave a number 2442 out for consumers to complaints about unsolicited calls and messages. When we started we had 900,000 people after one year we had 10 million people. We have 161 million consumers only 10 million have activated and others are complaining. Why? Because they have the information but not activating it, we have our complaints centre for 24 hours. It is left for the consumers to get the information to empower themselves.

“The NCC does not have the policy of name and same. What is important is the resolution of the complaints. I can tell you from our complaints centre we receive close to 8,000 complaints. The resolution rate is over 90 percent. And I think that is what is important. That means rather than wait to be fined they operators work closely to resolve these complaints.”

Mr. Dare added that “the level of compliance of the network providers to our regulation has been about 80 percent. They also know that there is a cost for none compliance. We fine them millions of Naira on a monthly and quarterly basis. We don’t put it out in the media but they feel the pain. They pay this money for default. Every single consumer is important to NCC. If you are a consumer and you reach us on 622 for your complaints the NCC will defend you and you will be compensated.”

Earlier, Director, Consumer Affairs Bureau of the commission, Mrs. Felicia Onwuegbuchulam revealed that NCC is working assiduously to reduce the menace of call masking/refilling.

Read Also: Nigeria GSM subscriptions hits 154 million

She added that the strategies being used to abate that include deployment of appropriate technology and working on the issuance of direction to MNOs to explore technical means not to allow their networks to be used for call masking and SIM boxing activities.

Others according to Mrs. Onwuegbuchulam are creating awareness on call asking through different social platforms; embarking on continuous compliance, monitoring and enforcement activities to detect victims of call masking.

She said “also the commission is in the process of choosing the best from a list of technology solutions used in other countries, to block the devices, track and apprehend the culprits.

“Tightening of subscriber identity module (SIM) registration processes across all networks to reduce the availability of SIMs for SIM boxing as well as address the security issues around the availability of pre-registered or fraudulently-registered SIMs.”

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  1. Ncc good one from you…nice update

  2. It should be more than than because most people have 2 or 3 lines each

  3. How did they arrive at 160m? Do they know that one Nigerian could have up to 4 different lines

    1. we one of the front line states in Africa so am not surprise

  4. Many people do not know about that number 2442. More sensitization is needed

  5. NCC should do more to create awareness of their services to the consumers.

  6. That shows almost everyone in Nigeria has a mobile at hand

  7. that means we are almost averaging 1 person per phone

  8. If others did not complain it means they have nothing to complain on

  9. Really the network providers in Nigeria are fake

  10. telecom agent had 2 work on thisg? mostly on glo…

  11. I don’t know the message they wanna pass across, they shouldn’t be calling better still a text message

    1. I support and agree with you on this….

  12. The phone has caused more harm to us Nigerians because we abuse everything

  13. Ncc weldone telecome bussiness is a huge money now

  14. They should stop disturbed with unnecessary messages

  15. Because they have the information but not activating it, we have our complaints centre for 24 hours

  16. Imagine money for these giant telecomm

  17. Sylvester Micheal Efeokhai

    Nigerians day use phone sha

  18. This is just the beginning
    Watch out for 2019

  19. Nigerians and there GSM wahala, we can use phone

  20. 161m and still growing, great business place

  21. That is huge didn’t know its gonna be that much

  22. Thus is almost 90% of Nigerian population…people are using carrier network here o

  23. Unnecessary Messages An Calls Are Very Rampant Nowadays.

  24. This is Preety good now I know the easest to lodge complain

  25. Really some Time Service Providers are disburbing us

  26. The NCC need to upgrade to stop people from complain.

  27. Even we complain not they will do rather consume your recharge card

  28. In fact their wahala too much on sort of unsolicited messages and calls… Especially that of MTN

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